Política de Privacidade | Andrew Cherry Music

1. Quem Somos

Andrew Cherry Music ("nós") é um serviço profissional de mistura e masterização musical baseado em Portugal. Fornecemos serviços de mistura, masterização, consultoria e feedback a músicos de todo o mundo.

Informações de Contacto:

Email: [email protected]

Website: andrewcherrymusic.com

Location: Portugal

2. Que Dados Recolhemos

Informações Pessoais que Fornece

Account Information: Name, email address when you create an account
Service Requests: Project details, audio files, communication preferences
Payment Information: Billing details processed securely through Stripe (we don't store payment data)
Communications: Messages, feedback, and correspondence with us
Project Files: Audio files, stems, and related materials uploaded for our services

Dados Recolhidos Automaticamente

Website Usage: Pages visited, time spent, clicks, and navigation patterns
Device Information: Browser type, operating system, IP address (anonymized)
Analytics Data: Aggregated usage statistics (only with your consent)

3. Como Utilizamos os Seus Dados

Prestação de Serviço (Base Legal: Execução do Contrato)

Process and deliver mixing, mastering, and consultation services
Manage your projects and communications
Handle payments and billing
Provide customer support

Funcionalidade do Website (Base Legal: Interesse Legítimo)

Ensure website security and prevent fraud
Improve website performance and user experience
Remember your preferences and settings

Análises e Melhorias (Base Legal: Consentimento)

Analyze website usage to improve our services (only with your consent)
Understand which content is most valuable to visitors
Optimize our website performance

Conformidade Legal (Base Legal: Obrigação Legal)

Comply with tax and accounting requirements
Respond to legal requests and court orders
Prevent fraud and ensure platform security

4. Cookies e Rastreamento

Usamos cookies de forma responsável

Utilizamos apenas cookies analíticos com o seu consentimento explícito. Pode alterar as suas preferências de cookies a qualquer momento.

Tipos de Cookies

Cookies Necessários (Sempre Ativos)

Essential for website functionality, security, and your account access. Cannot be disabled.

Session management and authentication
Shopping cart functionality
Security and fraud prevention
Cookie consent preferences

Cookies Analíticos (Requer Consentimento)

Help us understand how visitors use our website to improve the user experience.

Google Analytics (anonymized IP addresses)
Page views and user journey tracking
Performance metrics and error reporting

5. Partilha de Dados e Terceiros

Nunca vendemos os seus dados pessoais. Apenas partilhamos dados com prestadores de serviços de confiança que nos ajudam a fornecer os nossos serviços:

Processamento de Pagamentos

Stripe processes payments securely. They have their own privacy policy and comply with PCI DSS standards.

Armazenamento de Ficheiros

Google Drive stores project files securely. Access is restricted and files are protected with encryption.

Serviços de Email

We use our own email server (Postal) hosted in our controlled environment for project communications.

Análise do Website

Google Analytics (only with your consent) helps us understand website usage with anonymized data.

6. Os Seus Direitos ao abrigo do RGPD

Como indivíduo no Espaço Económico Europeu, tem os seguintes direitos:

Direito de Acesso

Request a copy of all personal data we hold about you

Direito de Retificação

Request correction of inaccurate or incomplete data

Direito ao Apagamento

Request deletion of your personal data ("right to be forgotten")

Direito à Limitação do Tratamento

Request limitation of how we process your data

Direito à Portabilidade dos Dados

Request your data in a machine-readable format

Direito de Oposição

Object to processing based on legitimate interests

Como Exercer os Seus Direitos

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

You also have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.

7. Segurança e Retenção de Dados

Medidas de Segurança

SSL/TLS encryption for all data transmission
Secure file storage with access controls
Regular security updates and monitoring
Limited access to personal data on a need-to-know basis
Regular backups with encryption

Retenção de Dados

Account Data: Retained while your account is active, plus 7 years for tax/legal requirements

Project Files: Retained for 2 years after project completion (or as agreed contractually)

Payment Records: Retained for 7 years for tax and accounting purposes

Website Analytics: Anonymized data retained for 26 months (Google Analytics default)

Communications: Retained for 3 years for business and legal purposes

8. Transferências Internacionais de Dados

We are based in Portugal (EU). Some service providers may process data outside the EU:

Google (Analytics, Drive): Complies with EU-US Data Privacy Framework
Stripe (Payments): Uses Standard Contractual Clauses for EU data protection

All international transfers are protected by appropriate safeguards as required by GDPR.

9. Privacidade de Menores

Our services are not intended for children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately so we can delete it.

10. Alterações a Esta Política

We may update this privacy policy from time to time. When we do, we will:

Update the "last updated" date at the top of this policy
Notify you by email if the changes significantly affect your rights
For significant changes, we may seek your renewed consent

We encourage you to review this policy periodically to stay informed about how we protect your data.

Contacte-nos

Se tiver questões sobre esta política de privacidade ou sobre como tratamos os seus dados, contacte-nos:

Email: [email protected]

Website: andrewcherrymusic.com

Response Time: We aim to respond within 48 hours